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Q What is the response time for design adjustments to customized products?
A Leveraging our efficient service response mechanism, design adjustment requests will be connected with a dedicated designer within 24 hours, and a revised solution will be provided for confirmation within 48 hours, ensuring seamless communication to meet personalized needs.
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Q What is the standard delivery time for global orders?
A Based on our mature global logistics network, standard orders can reach major ports in Europe and America within 15 days. We offer 72-hour express sampling confirmation to guarantee timeliness, and provide real-time tracking and feedback throughout the entire logistics process.
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Q What happens if there are minor product defects?
A Our ISO9001 certified quality control system ensures triple quality inspection with zero tolerance. In the event of occasional problems, we provide free repairs or equivalent compensation, and a solution will be initiated within 48 hours.
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Q Can bulk orders be delivered in batches?
A We support flexible delivery plans. Production and shipment can be done in batches according to customer needs. A professional logistics team provides warehousing and transshipment services to ensure flexible delivery of bulk orders.
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Q What are the precautions for the daily maintenance of customized products?
A We recommend avoiding contact with strong acids and alkalis. For alloy products, simply wipe them with a soft cloth regularly. For electroplated products, keep them away from high temperature and humid environments. An electronic maintenance guide is provided, and 24-hour online customer service is available for maintenance consultation.
